{"id":10613,"date":"2025-03-07T10:01:12","date_gmt":"2025-03-07T09:01:12","guid":{"rendered":"https:\/\/www.juve.hu\/?page_id=10613"},"modified":"2025-05-09T09:39:27","modified_gmt":"2025-05-09T08:39:27","slug":"multinacionalis-ugyfelszolgalat","status":"publish","type":"page","link":"https:\/\/www.juve.hu\/en\/multinacionalis-ugyfelszolgalat\/","title":{"rendered":"Success stories: Multinational customer service team"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10613\" class=\"elementor elementor-10613\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bec872e elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"bec872e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e8a0a4e\" data-id=\"e8a0a4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13fa58e elementor-widget elementor-widget-button\" data-id=\"13fa58e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Success story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53fd29b elementor-widget elementor-widget-heading\" data-id=\"53fd29b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Multinational customer service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25734af elementor-widget elementor-widget-text-editor\" data-id=\"25734af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our partner entrusted us with the linguistic and intercultural training of a multinational customer service team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7fa1cc4\" data-id=\"7fa1cc4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99be9e8 elementor-widget elementor-widget-image\" data-id=\"99be9e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"779\" src=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/juve-illustrations-onscreen_15-768x779.png\" class=\"attachment-medium_large size-medium_large wp-image-10707\" alt=\"\" srcset=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/juve-illustrations-onscreen_15-768x779.png 768w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/juve-illustrations-onscreen_15-296x300.png 296w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/juve-illustrations-onscreen_15-1010x1024.png 1010w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/juve-illustrations-onscreen_15-12x12.png 12w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/juve-illustrations-onscreen_15.png 1218w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-954d109 e-flex e-con-boxed e-con e-parent\" data-id=\"954d109\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-84d590e e-con-full e-flex e-con e-child\" data-id=\"84d590e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d70bdd3 elementor-widget elementor-widget-image\" data-id=\"d70bdd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/01-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10524\" alt=\"\" srcset=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/01-150x150.png 150w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/01-300x300.png 300w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/01-12x12.png 12w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/01.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08380d2 elementor-widget elementor-widget-heading\" data-id=\"08380d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Company profile and challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf3df7 elementor-widget elementor-widget-text-editor\" data-id=\"ecf3df7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">The Hungarian customer service team of an international service center was <strong>expanded into new markets<\/strong>, requiring employees to <strong>handle complaints in English<\/strong> for German, Spanish, and Italian customers.<\/p><p class=\"translation-block\">The employees had B1 level English language skills, but due to the difficulties of <strong>conflict management<\/strong> in a <strong>foreign language and cultural differences<\/strong>, they often had difficulty dealing with customers. Customer satisfaction indicators began to decline, and stressful situations frustrated many employees.<\/p><p class=\"translation-block\">We had to develop <strong>target-specific language and intercultural training <\/strong>for customer service staff, from which we expected the following results:<\/p><ul><li>Increasing customer satisfaction<\/li><li>Better communication and fewer conflicts<\/li><li>More effective dispute resolution and problem solving<\/li><li>Better understanding of customer complaints<\/li><li>More patient, confident communication<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e5c12d e-con-full e-flex e-con e-child\" data-id=\"7e5c12d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edac9f2 elementor-widget elementor-widget-image\" data-id=\"edac9f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/02-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10525\" alt=\"Aj\u00e1nlatk\u00e9r\u00e9s 1 - Juventus Language Group\" srcset=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/02-150x150.png 150w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/02-300x300.png 300w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/02-12x12.png 12w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/02.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4d728 elementor-widget elementor-widget-heading\" data-id=\"6d4d728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9365e18 elementor-widget elementor-widget-text-editor\" data-id=\"9365e18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\"><strong>Improving language use in telephone and written customer service<\/strong> \u2013 we taught typical polite phrases, effective problem-solving strategies, and empathetic communication techniques.<\/p><p class=\"translation-block\"><strong>Conflict management strategies and cultural sensitivity<\/strong> \u2013 we presented the customer communication habits of each target country so that employees could better understand the expectations of customers from different cultural backgrounds.<\/p><p class=\"translation-block\"><strong>Live simulations with native speakers<\/strong> \u2013 we modeled real customer service situations so that employees could try out their new skills in a safe environment.<\/p><p class=\"translation-block\"><strong>Monitoring real calls and providing personalized feedback<\/strong> \u2013 our teachers also monitored customer service calls (in compliance with GDPR regulations) to gain an accurate insight into language use and areas for improvement among staff members. They then provided individual feedback, highlighting strengths and areas for improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fba2890 e-flex e-con-boxed e-con e-parent\" data-id=\"fba2890\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;waves&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20ba575 e-con-full e-flex e-con e-child\" data-id=\"20ba575\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58efad0 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"58efad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">The result<\/h3><p class=\"elementor-image-box-description\">By the end of the program, employees were handling English-language issues more quickly and confidently, there were fewer conflicts with customers, and customer satisfaction increased significantly. According to participant feedback, one of the most positive effects was a reduction in stress and frustration, as they were able to respond to challenges in a more prepared and confident manner.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-649f19c e-grid e-con-full e-con e-child\" data-id=\"649f19c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4783487 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4783487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet07.png\" class=\"attachment-full size-full wp-image-10711\" alt=\"\" title=\"\" srcset=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet07.png 1000w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet07-300x300.png 300w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet07-150x150.png 150w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet07-768x768.png 768w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet07-12x12.png 12w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Confident business communication<\/h3><p class=\"elementor-image-box-description\">A nyelvi \u00e9s \u00fcgyf\u00e9lkezel\u00e9si k\u00e9pz\u00e9s \u00f6nbizalmat adott a munkat\u00e1rsaknak.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8382b0e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8382b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet08.png\" class=\"attachment-full size-full wp-image-10712\" alt=\"\" title=\"\" srcset=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet08.png 1000w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet08-300x300.png 300w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet08-150x150.png 150w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet08-768x768.png 768w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet08-12x12.png 12w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Less stress and fewer conflicts<\/h3><p class=\"elementor-image-box-description\">More structured and persuasive communication led to more successful customer management.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afae5a9 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"afae5a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet09.png\" class=\"attachment-full size-full wp-image-10713\" alt=\"\" title=\"\" srcset=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet09.png 1000w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet09-300x300.png 300w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet09-150x150.png 150w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet09-768x768.png 768w, https:\/\/www.juve.hu\/wp-content\/uploads\/2025\/03\/sikertortenet09-12x12.png 12w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Increasing customer satisfaction<\/h3><p class=\"elementor-image-box-description\">More prepared and conscious communication in a foreign language led to better problem solving.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-961f778 e-flex e-con-boxed e-con e-parent\" data-id=\"961f778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b75a75 elementor-widget elementor-widget-text-editor\" data-id=\"8b75a75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By the end of the program, customer service staff wellbeing and customer satisfaction had improved significantly\ud83d\ude80\ud83d\udcbc<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae59ae1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae59ae1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;waves&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c09a7a4\" data-id=\"c09a7a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-923ceff elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"923ceff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"1592\" src=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2024\/09\/Szilvi_popout_sarga.png\" class=\"attachment-full size-full wp-image-8216\" alt=\"Kir\u00e1ly Szilvia - Juventus Language Group\" title=\"\" srcset=\"https:\/\/www.juve.hu\/wp-content\/uploads\/2024\/09\/Szilvi_popout_sarga.png 1400w, https:\/\/www.juve.hu\/wp-content\/uploads\/2024\/09\/Szilvi_popout_sarga-264x300.png 264w, https:\/\/www.juve.hu\/wp-content\/uploads\/2024\/09\/Szilvi_popout_sarga-901x1024.png 901w, https:\/\/www.juve.hu\/wp-content\/uploads\/2024\/09\/Szilvi_popout_sarga-768x873.png 768w, https:\/\/www.juve.hu\/wp-content\/uploads\/2024\/09\/Szilvi_popout_sarga-1351x1536.png 1351w, https:\/\/www.juve.hu\/wp-content\/uploads\/2024\/09\/Szilvi_popout_sarga-11x12.png 11w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Szilvia Kir\u00e1ly<\/h3><p class=\"elementor-image-box-description\"><b>Managing Partner<\/b><br>\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-849af9a\" data-id=\"849af9a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-265f826 elementor-widget elementor-widget-heading\" data-id=\"265f826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Planning to start a language course?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b9a96 elementor-widget elementor-widget-text-editor\" data-id=\"15b9a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Can't find what you're looking for or not sure what course to choose? Contact us, we'll help you find the best solution!&nbsp;&nbsp;<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b104250 elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"b104250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"mailto:kiraly.szilvia@juve.hu\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Email us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d02908e elementor-widget elementor-widget-text-editor\" data-id=\"d02908e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 class=\"translation-block\">By sending us an email, you accept and acknowledge the terms of <a href=\"https:\/\/www.juve.hu\/en\/adatvedelmi-nyilatkozat\/\" target=\"_self\">the Privacy Policy<\/a>.<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d141a8e e-flex e-con-boxed e-con e-parent\" data-id=\"d141a8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-78a9894 e-con-full e-flex e-con e-child\" data-id=\"78a9894\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c59978b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c59978b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/www.juve.hu\/en\/sikertortenetek-vezetoi-felkeszites\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-arrow-alt-circle-left\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256c0 137 111 248 248 248s248-111 248-248S393 8 256 8 8 119 8 256zm448 0c0 110.5-89.5 200-200 200S56 366.5 56 256 145.5 56 256 56s200 89.5 200 200zm-72-20v40c0 6.6-5.4 12-12 12H256v67c0 10.7-12.9 16-20.5 8.5l-99-99c-4.7-4.7-4.7-12.3 0-17l99-99c7.6-7.6 20.5-2.2 20.5 8.5v67h116c6.6 0 12 5.4 12 12z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Success stories: Regional leadership training<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-414d03d e-con-full e-flex e-con e-child\" data-id=\"414d03d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea9233d elementor-align-right elementor-widget elementor-widget-button\" data-id=\"ea9233d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/www.juve.hu\/en\/sikertortenet_valutapenztari_kepzes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-arrow-alt-circle-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256s111 248 248 248 248-111 248-248zm-448 0c0-110.5 89.5-200 200-200s200 89.5 200 200-89.5 200-200 200S56 366.5 56 256zm72 20v-40c0-6.6 5.4-12 12-12h116v-67c0-10.7 12.9-16 20.5-8.5l99 99c4.7 4.7 4.7 12.3 0 17l-99 99c-7.6 7.6-20.5 2.2-20.5-8.5v-67H140c-6.6 0-12-5.4-12-12z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Success Stories: Currency cashier training<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Sikert\u00f6rt\u00e9net: Egy r\u00e9gi\u00f3s vezet\u0151 gyors\u00edtott nyelvi \u00e9s vezet\u0151i felk\u00e9sz\u00edt\u00e9s\u00e9t b\u00edzta r\u00e1nk partner\u00fcnk, egy orsz\u00e1gos kiskereskedelmi l\u00e1nc.<\/p>","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10613","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.juve.hu\/en\/wp-json\/wp\/v2\/pages\/10613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.juve.hu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.juve.hu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.juve.hu\/en\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/www.juve.hu\/en\/wp-json\/wp\/v2\/comments?post=10613"}],"version-history":[{"count":19,"href":"https:\/\/www.juve.hu\/en\/wp-json\/wp\/v2\/pages\/10613\/revisions"}],"predecessor-version":[{"id":10842,"href":"https:\/\/www.juve.hu\/en\/wp-json\/wp\/v2\/pages\/10613\/revisions\/10842"}],"wp:attachment":[{"href":"https:\/\/www.juve.hu\/en\/wp-json\/wp\/v2\/media?parent=10613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}